This service offers people or organisations with answers to their questions and clarifies different areas of MOHAP's scope of activity, including the services supplied, service provision locations, transaction status, and general questions concerning MOHAP responsibilities. This service is used by the Ministry to respond to all such requests.

Process

• Any of the accessible channels is used by the consumer to submit his or her query.
• If a query is received via one of the channels (call centre, service provision centre, or live chat), a response will be provided as soon as possible, if the answer is accessible.
• If the answer is unavailable, the client will be contacted by the appropriate department, which will respond to the query within two working days.
• If the consumer submits a query through another channel (website, e-mail, or social media), they will receive a response within two working days.

Requirements and conditions

• Inquiries should be focused on MOHAP's mission. Customers who have questions that are not covered by MOHAP will be sent to the appropriate institution.
• MOHAP is dedicated to protecting the privacy of information submitted by consumers.