Privacy Policy

We at (Al Yalayis Government Transactions Center) are committed to providing high-quality government services characterized by efficiency, reliability, and accessibility, thereby enhancing customer satisfaction and supporting government objectives in improving the quality of life and services.

Based on our responsibility to ensure a safe, healthy, and sustainable work environment, the center adopts an integrated management system policy based on international standards ISO 9001, ISO 45001, and ISO 14001.

In pursuit of these goals, our policy has focused on adhering to the following principles:

·     Providing accurate, fast, and transparent government services that meet customer expectations and ensure their satisfaction.

·     Continuously improving processes and procedures and streamlining the customer journey.

·     Developing employee capabilities and fostering a culture of institutional excellence.

·     Providing a safe and healthy work environment for all employees, customers, and visitors.

·     Identifying and assessing occupational hazards and implementing effective controls to mitigate them.

·     Promoting awareness and a culture of safe practices.

·     Committing to environmental protection and minimizing the negative impacts of the center’s activities.

·     Conserving resources and energy and reducing waste.

·     Supporting government initiatives related to sustainability and climate neutrality.

·     Ongoing compliance with all relevant government regulations, laws, and bylaws.

·     Regularly reviewing the performance of the integrated management system to ensure its effectiveness and continuous improvement.

·     Providing the necessary resources to achieve quality, health, safety, and environmental objectives.

·     Strengthening communication and partnership channels with government entities and suppliers.